Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Plexywall Online Shop?

Standard Postage fee is added to the final price. No extra charge will be used.

Which payment methods are accepted?

We are accepting PayPal and VISA, VISA ELECTRON, VISA DEBIT, MASTER CARD and also American Express card. Checkout trough Amazon’s website can accept more. 

How long will delivery take?

Standard Delivery takes 1-2 business days after we dispatched your products. Same day delivery also available trough our partner’s website on amazon.co.uk. 

How secure is shopping in the Online Shop? Is my data protected?

We do not store any payment or sensitive information about you or your payment method. 

How can I return an item and when will I get refund?

Return process and return fees are on us. All you have to do is to contact us or login to your account, than print a return label and put it on original package. We will collect the item in 24/48 hours by DPD / UPS from your door. Or you can send it back (signed for) with any other currier. Refund completed on the same day as we received the item. Our aim is to be your first choice trusted online retailer in UK. 

Do I receive an invoice for my order?

Yes, as up on requested. Under your account you can print it too.

Send us an email

Please contact us by email. One of our colleagues will response or we can call you back if you prefer.